Last Updated: January 2024

Our Commitment to Your Satisfaction

At Clothing Store, we understand that professionals in demanding fields need gear they can rely on—and that includes confidence in our return and exchange process. Just as our BDU Pants, Base Layers, and High-Visibility Outerwear are built for durability and performance, our returns policy is designed with your convenience and satisfaction in mind.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you adequate time to ensure your workwear meets your professional standards.

Conditions for Returns & Exchanges

  • Items must be in original, unworn condition
  • All original tags and labels must be attached
  • Items must be in their original packaging
  • Proof of purchase (order number) is required

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Balaclavas (due to hygiene considerations)
  • Base Layers (intimate apparel for hygiene reasons)
  • Customized or personalized items
  • Items that have been worn, washed, or altered

Return & Exchange Process

  1. Submit Your Request: Complete the Return/Exchange Request Form below and email it to our customer service team
  2. Receive Authorization: We’ll review your request and provide a Return Merchandise Authorization (RMA) number within 2 business days
  3. Ship Your Items: Package your items securely and include the RMA number on the outside of the package
  4. Send to Our Facility: Ship your return to our distribution center at the address provided in your RMA confirmation
  5. Processing: Once received, we’ll process your return or exchange within 3-5 business days

Shipping Costs for Returns

  • Returns due to our error: Free return shipping
  • Returns for change of mind: Customer pays return shipping
  • Exchanges for size/color: We cover one-way shipping for the replacement item

Refund Information

Refund Processing Time: 5-7 business days after we receive and inspect your returned items

Refund Method: Refunds will be issued to your original payment method through our secure payment processors:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Note: The refund timeframe may vary depending on your financial institution. International refunds may take additional processing time.

Return/Exchange Request Form

Email this completed form to: [email protected]

Subject: Return/Exchange Request – Order #[Your Order Number]

Customer Information:

  • Full Name: _________________________
  • Order Number: _____________________
  • Email Address: _____________________
  • Phone Number: _____________________

Return/Exchange Details:

  • Item(s) to Return/Exchange: _________________________
  • Quantity: _______
  • Size/Color: _________________________
  • Reason for Return/Exchange:
    □ Size Issue
    □ Color/Style Preference
    □ Defective/Damaged Item
    □ Other (please specify): _________________________
  • Preferred Action:
    □ Refund
    □ Exchange for: _________________________

Need Assistance?

Our customer service team is here to help professionals get the workwear they need. Contact us with any questions about returns or exchanges.

Email: [email protected]

Address:
Clothing Store
2051 Birch Street
El Paso, US 79901

Response Time: We typically respond within 1-2 business days, understanding that our customers have demanding schedules.

Thank you for choosing Clothing Store for your professional workwear needs. We’re committed to ensuring your satisfaction with the same reliability we build into every piece of gear we sell.