Last Updated: January 2024
Our Commitment to Professionals
At Clothing Store, we understand that professionals in demanding fields need gear they can depend on—both in performance and in our service reliability. Just as our BDU Pants, Base Layers, and High-Visibility Outerwear are engineered for durability, our shipping and returns processes are designed with your convenience and satisfaction in mind.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | Free on orders over $50 | EMS |
International Shipping
We ship globally, excluding some remote areas and parts of Asia. International customers are responsible for any customs duties, taxes, or import fees that may apply.
Returns & Exchanges Policy
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. This gives you adequate time to ensure your workwear meets your professional standards.
Conditions for Returns & Exchanges
- Items must be in original, unworn condition
- All original tags and labels must be attached
- Items must be in their original packaging
- Proof of purchase (order number) is required
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Balaclavas (due to hygiene considerations)
- Base Layers (intimate apparel for hygiene reasons)
- Customized or personalized items
- Items that have been worn, washed, or altered
Return & Exchange Process
- Submit Your Request: Complete the Return/Exchange Request Form and email it to our customer service team
- Receive Authorization: We’ll review your request and provide a Return Merchandise Authorization (RMA) number within 2 business days
- Ship Your Items: Package your items securely and include the RMA number on the outside of the package
- Send to Our Facility: Ship your return to our distribution center at the address provided in your RMA confirmation
- Processing: Once received, we’ll process your return or exchange within 3-5 business days
Shipping Costs for Returns
- Returns due to our error: Free return shipping
- Returns for change of mind: Customer pays return shipping
- Exchanges for size/color: We cover one-way shipping for the replacement item
Refund Information
Refund Processing Time: 5-7 business days after we receive and inspect your returned items
Refund Method: Refunds will be issued to your original payment method through our secure payment processors:
- Visa
- MasterCard
- JCB
- PayPal
Note: The refund timeframe may vary depending on your financial institution. International refunds may take additional processing time.
Need Assistance?
Our customer service team is here to help professionals get the workwear they need. Contact us with any questions about shipping, returns, or exchanges.
Email: [email protected]
Address:
Clothing Store
2051 Birch Street
El Paso, US 79901
Response Time: We typically respond within 1-2 business days, understanding that our customers have demanding schedules.
Thank you for choosing Clothing Store for your professional workwear needs. We’re committed to ensuring your satisfaction with the same reliability we build into every piece of gear we sell.